Payment Options Providing compassionate care for your furry, scaly & feathered pets

Payment Options

Ask us about Pet's Best or Healthy Paws. These plans can help you make those unexpected larger payments in full to our office, while allowing you the time to pay it off in monthly installments or be reimbursed by insurance.

Payment and insurance plans give you peace of mind when your pet is sick or injured. It is great knowing you can give your pet the best care without the concern of your finances. Payment is due at the time of service. We are not able to bill.

We accept:

  • Cash
  • Checks (for electronic deposit)
  • All major Credit Cards
  • Care Credit


At West End Veterinary Office, we understand that situations can come up unexpectedly. We do however ask that you let us know as soon as possible if you cannot make your scheduled appointment. When you book an appointment, we block out time from our schedule just for you and your pet and turn away all other service requests for that time.

Should something come up where you are unable to keep your appointment, we ask that you kindly give us a minimum of 12 hours cancellation notice. Due to the high demand of our services, and to be fair to our staff and all our clients, our booking and cancellation policy is strictly enforced.

*Missed appointments will be charged 100% of the reserved service amount and require future bookings to be pre-paid in cash or with a valid credit card, in advance.

* Regretfully, we are unable to accommodate repeated missed appointments or cancellations, when given less than 12 hours’ notice.

Please understand that our business is based on the services we provide, and that our scheduled appointments and procedures keep our doors open, so we can continue to serve you. While we understand that last minute work meetings and unplanned doctor visits happen every day, we must conduct business as usual. This cancellation policy allows us the time necessary to reschedule these appointments for our clients who have been placed on a wait list or for a pet who has just become ill. We truly thank you for your understanding and look forward to serving you in the future.


West End Veterinary Associates understands there are times when an unexpected medical need can create an unexpected expense. This is why we offer CareCredit pet healthcare financing as an option to help you finance the cost of keeping your pet heathy.

How does it work?

CareCredit has flexible financing options for unexpected situations from emergencies to dental procedures ensuring that pets get the care they need, and pet owners get the peace of mind they deserve.

To learn more, click here.

For more information, contact West End Veterinary Office by calling (845) 209-0240 today.

See What Sets Us Apart

  • Each Visit You Can Expect to Be Treated Like Family
  • We Are an Experienced & Compassionate Team
  • We Treat All Kinds of Avian & Exotics Every Day
New Patient Center

Read Our Pawsitively Raving Reviews 

  • “Always professional, caring, and compassionate. My family (including the little furry ones) appreciate your attention to our needs. Keep up the great work.”

    - Rob F
  • “I now live over 100 miles away and I continue to bring my non-exotic pets to this office because the quality of care, compassion, and knowledge is unparalleled.”

    - Becky B
  • “One of the best vet clinics out there. Sadly my first encounter with them was with my beardie who didn’t have much time left but they took care of us very well. Even though we met on such sad terms they made us feel cared for by sending us a written”

    - Angel H