Reviews Providing compassionate care for your furry, scaly & feathered pets
  • Always professional, caring & compassionate.
    Always professional, caring, and compassionate. My family (including the little furry ones) appreciate your attention to our needs. Keep up the great work.

    - Rob F

  • There is literally no veterinary practice I trust more than West End
    There is literally no veterinary practice I trust more than West End. I have been a client of Dr. Factor’s since 2015 because he specializes in exotics, which any bunny person knows is challenging to find in veterinary care. I now live over 100 miles away and I continue to bring my non-exotic pets to this office because the quality of care, compassion, and knowledge is unparalleled. Dr. Santiago has been an incredible addition to the practice and is so calm and collected with my reactive dog. I view everyone in this office as an extended family because they take care of my fur children as they would their own. Five stars simply aren’t enough!

    - Becky B

  • One of the best vet clinics out there
    One of the best vet clinics out there. Sadly my first encounter with them was with my beardie who didn’t have much time left but they took care of us very well. Even though we met on such sad terms they made us feel cared for by sending us a written card. It made our day brighter. Now I bring my other beardies to them!

    - Angel H

  • Very friendly & tentative
    Very friendly and tentative. They got my Tortoise an appointment quick and gave good instructions on aftercare. Very pleased.

    - Melo B.

  • My cat Sylvia was undergoing more extensive asthma attacks
    My cat Sylvia was undergoing more extensive asthma attacks. I called the office and got a same-day appointment for her with Dr. Santiago. She examined Sylvia and verified for me that her lungs were okay, but that I needed to change her medication back to what had been originally been prescribed as she was having a reaction to her last medication. Since back on the original medication, Sylvia's attacks have already begun to subside. Dr. Santiago told me she will follow up at the end of the week to check with how Sylvia is doing.

    - Paul P

  • Amazing nothing but kind, respectful & very understanding
    Amazing nothing but kind and respectful and very understanding. Got us on the same day we called Dr.Santiago was amazing with our bird and explained everything so clearly and made sure we understood everything they will definitely be the vet for our bird from now on.

    - Wendy G

  • very Professional, Very Understanding, & Very Caring
    They have been taking care of all our pets for years. Very professional, very understanding, and very caring. They have been there for the good times and the bad and I can’t imagine going anywhere else.

    - Jim K.

  • It made her week!
    Taking your pet to the vet during a pandemic is an experience. I was low key panicking about not being able to go into the room with my Bearded Dragon. The staff here get that and they will talk you through everything till you feel like you know what's what and why.

    Also, they sent my future MIL a postcard with my lizard's name and our last name. It made her week!

    - Happy Client

  • Have always treated my dogs with the best care possible.

    Have always treated my dogs with the best care possible. Would highly recommend them.

    - AJ

  • West End Vet is absolutely the best place to go for your pets!
    West End Vet is absolutely the best place to go for your pets! They are loving and knowledgeable and your pet is always in good hands whether it’s an emergency or a good care visit! Highly recommend!

    - Alan B

  • The entire team at West End Veterinary is kind, knowledgeable, & experienced
    From the moment I called West End Veterinary Office, I was treated in a warm and compassionate manner. The entire team at West End Veterinary is kind, knowledgeable, and experienced. I cannot recommend them highly enough!

    - Travis J

  • It is a great place & a lot of people trust them
    I have been going to the West End Veterinary Office for many years now. The doctors are great and the staff is wonderful. No wonder they are so busy. It is a great place and a lot of people trust them with their furry, scaly, and feathered family members.

    - Debra M.

  • They’ve become an essential part of our pets’ team
    We’ve been going to West End Vet for over 10 years. It started when we had our ferrets. Finding a vet who handles ferrets is difficult to find. I was referred to Dr. Factor. On our first visit, he picked Jasmine up, cuddled her, and kissed her nose. That was it for me. The practice has seen us through all our animals since. They are there for us through good times and bad. They’ve become an essential part of our pets’ team. We highly recommend them!

    - Maryann D

  • West End Vet is the best vet office you could find.
    West End Vet is the best vet office you could find. The people there are very polite and respectful. You don't sit there for a long time waiting to be seen. You are in and out with your pet. Every time you go there they always check your pet over and then proceed with why you brought your pet in to be seen.

    - Legacies R

  • They are extremely caring & gentle to our pets
    We have been taking all of our pets to the west end veterinarian clinic for many years. They are extremely caring and gentle to our pets. We would wholeheartedly recommend the clinic to anyone looking for wonderful care for Their pets.

    - Meg G

  • Thank you for taking us on such short notice!
    Had to take our little Luna for an emergency visit and though it was our first time there, everyone was super nice and very professional. Thank you for taking us on such short notice!! We will most likely continue to visit your office.

    - Doris V

  • This is the greatest of many
    Very good with my pets. I highly recommend them. So far the best vet I have ever been to. Lord knows I have tried many. This is the greatest of many.

    - Robin G

  • Wonderful staff, very professional & honest
    Wonderful staff, very professional and honest. Dr. Santiago is wonderful with my gerbils every time I visit and shows genuine care for them! Definitely recommend it for exotic pet owners!

    - Elizabeth M

  • Doctor Factor, all of the techs & staff at West End are incredible
    Doctor Factor and all of the techs and staff at West End are incredible. I have two very difficult cats, a chinchilla, and a tortoise. They have lovingly handled anything my critters can throw at them. They are very kind, and Doc factor is always very straight with me about what exactly is wrong with my pet, what treatment options and costs are, and what he recommends. I drive almost an hour to get to this office. I highly recommend them, especially if you have an exotic pet!

    - Erin S

  • The staff is so attentive!
    The staff is so attentive!! They care about my animals and also communicate with me the entire visit. I sincerely hope they are getting paid extra during this pandemic.

    - Nicole C

  • Best veterinarians who are extremely knowledgeable
    West End Vet has very friendly staff and the best veterinarians who are extremely knowledgeable and thorough.

    - Robin H

  • The staff is excellent too
    we have been going there with our felines for many years. dr. the factor is very thorough in explaining things, he calls me personally to explain test results, etc. I was shocked by the 1st time he called me. This was not how I was treated at another vet in the area. speaking to him directly told me I was with the right Dr. The staff is excellent too.

    - Mary D

  • We highly recommend Dr. Factor & the staff at the West End Veterinary office.

    Their professionalism and expert knowledge! You cannot buy wisdom that is what this office has to offer in this day and age. Not every visit requires a test, that’s where the wisdom comes in.
    We have 3 pets under their care 2 dogs and a cat and we drive 40 minutes to receive care because they are worth it as are our pets.

    They are the best straight forward, no scare tactics, and to the heart of the matter.

    We highly recommend Dr. Factor and the staff at the West End Veterinary office.

    - Dominique P

  • I recommend this awesome office, they’re family
    I recommend this awesome office, they’re family. They treat your pet as if it is their own. Recently we lost our Minature Pincher and Dr. Don was right by our side, the staff came in and hugged us and shared our pain. I can’t say enough of what their
    Comfort meant to us.

    - Kathy C

  • I will be sure that their facility gets the love of all my future pets
    I could not be more satisfied with the level of care and compassion the ENTIRE staff had with my girlfriend and me. Although our visit was saying our last goodbyes to our Hedgehog, Stella Bella. The knowledge of the Doctor when he first held Stella and expertise in easing us through what may or may not have been one of the hardest moments in our lives. I will be sure that their facility gets the love of all my future pets. From the bottom of our hearts thank you for taking us on extremely short notice without a scheduled appointment and helping us through every step and asking if we needed anything.

    - Andy V

  • Dr. Factor is the most caring Vet I've experienced.
    Dr. Factor is the most caring Vet I've experienced. My Yorkie Leelu has been going to him for 9 yrs now and she loves him. She loves when he kisses her on the top of her head. I know my dog is in good hands when they are in the hands of Dr. Factor. The girls in the office are efficient, personable, and courteous. Quality pet care at West End Veterinary

    - Frank D

  • I will recommend Dr. Factor & West End Veterinary a hundred times over.
    I have been a client of Dr. Factor for four years. I travel 100 miles each way when my pets need to be seen because I truly believe he is the best in the business. The entire West End Veterinary team is a group of some of the most compassionate, informed people I know, and I think of a lot of them as family. They collectively loved and took care of my rabbit Alice and all of her chronic issues from 12 weeks old to the end of her beautiful life. I can’t thank them enough for being here for me and my furry family through all of the smiles and the tears. Dr. Santiago has been a wonderful addition to the team as well. I will recommend Dr. Factor and West End Veterinary a hundred times over.

    - Rebecca A

  • The personnel with Dr. Factor is the best I have ever seen.
    The personnel with Dr. Factor is the best I have ever seen. They love animals and take good care of them. Don't feel anxious to leave my cats in their care, because I know they are taken good care of.

    - Tiina H

  • Best veterinary office around!
    Best veterinary office around! They always give such great care to my ferret Riley and Dr. Factor is truly the best!!

    - Taylor F

  • He is extremely knowledgeable
    Dr. Factor has cared for (and extended the lives of) two of my beloved bunnies, Chip and Dalia. He is extremely knowledgeable about bunnies and this is something I really value in this area, as so many vets in the area are not rabbit-savvy. Dr. Factor delves beneath the surface issues and really searches for the underlying causes of my bunnies’ ailments. He cares so deeply and becomes truly invested in your pet’s care. I feel so lucky to have found him along with his entire staff who are caring, approachable, and always put me at ease.

    - Ally L

  • The staff is friendly & Dr. Factor is excellent!
    I take all my reptiles to them. The staff is friendly and Dr. Factor is excellent! I highly recommend them.

    - Ben L

  • Thank you, Dr. Factor, you are a god-send.
    Dr. Factor is the best and the most caring doctor. I was so fortunate to find Dr. Factor and his wonderful staff. Dr. Factor was the only one that was able to diagnose my lovebird, Sweetie, and I make Sweetie well again. Thank you, Dr. Factor, you are a god-send.

    - Rmarie X

  • Dr. Factor is a miracle worker with any animal that you bring to his office
    Dr. Factor is a miracle worker with any animal that you bring to his office. I am 45 minutes from his office and highly recommend him and his staff, I would never bring my rabbits anywhere else They take their time with your pets and really do care.

    - Helen M

  • We look forward to future years of healthy visits!
    Today was my first experience at the West End Vet office... Susan put my mind at ease the second I walked in the door. Deidra was top-notch at holding Gino during the exam, not an easy task lol. Dr. Factor is knowledgeable, caring, and informative...my Gino did not growl, or seem stressed at all during his visit. We look forward to future years of healthy visits!!! Thank you for my peace of mind and care today!

    - Bridget K

  • We absolutely love this vets office!
    We absolutely love this vets office! Everyone here is amazing and very knowledgeable. We bring our bearded dragons and sugar gliders here and always have an amazing experience! If it wasn't for West End Vet, our dragon Charles might have not survived. Thank you guys for being so amazing.

    - Jessica W

  • The doctors are knowledgeable & compassionate
    I have been to a lot of veterinary practices in the area and the west end exceeded my high expectations. The doctors are knowledgeable and compassionate and the entire staff is remarkably kind. I left there knowing that my animals received the best care and I will never take them anywhere else.

    - Karen D

  • Very attentive & understanding.
    Very attentive and understanding. My bird was super calm with the staff, and I appreciated the follow-up phone calls. I'm grateful they were willing to make time for us on such short notice.

    - Dawn E

  • I would never go anywhere else. I am forever grateful.
    Just wanted to thank Dr. Factor and the Staff at West End Veterinary for everything they did for my girl Biscuit. I especially thank you for always knowing how to assist your pet parents in making the best decision and always providing all the information we need to make those decisions for our furry family members.
    You are wonderful, caring, and knowledgeable people who really care for our pets and take care of them as if they were your own. I would never go anywhere else. I am forever grateful.

    - Angela D

  • This place is awesome!
    This place is awesome! The staff is always friendly and they take great care of my chinchillas as well as my pup!

    - Ally C