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(845) 565-0804

41 Fullerton Ave, Newburgh, NY 12550, USA

©2017 by West End Veterinary Office

Ask us about Wells Fargo Health Advantage Credit Card or ASPCA, Pet's Best and Nationwide whole pet with wellness Insurance plans. These plans can help you make those unexpected larger payments in full to our office, while allowing you the time to pay it off in monthly installments or be reimbursed by insurance. Payment and insurance plans give you peace of mind when your pet is sick or injured. It is great knowing you are able to give your pet the best care without the concern of your finances.

Payment is due at the time of service. We are not able to bill.  We accept, cash, Checks ( for electronic deposit,) All major Credit Cards, Wells Fargo Health Advantage, and Care Credit.

Click the links below to get more information on insurance and Wells Fargo Health Advantage Card Credit.

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BOOKING/CANCELLATION POLICY

We get it. Things come up unexpectedly. We do however ask that you let us know as soon as possible if you cannot make your scheduled appointment. When you book an appointment, we block out time from our schedule just for you and your pet and turn away all other service requests for that time. Should something come up where you are unable to keep your appointment, we ask that you kindly give us a minimum of 12 hours cancellation notice. Due to the high demand of our services, and in order to be fair to our staff and all of our clients, our booking and cancellation policy is strictly enforced. 

 

*Missed appointments will be charged 100% of the reserved service amount and require future bookings to be pre-paid in cash or with a valid credit card, in advance. 

 

* Regretfully, we are unable to accommodate repeated missed appointments or cancellations, when given less than 12 hours notice.

 

Please understand that our business is based on the services we provide, and that our scheduled appointments and procedures keep our doors open, so we can continue to serve you. While we understand that last minute work meetings and unplanned doctor visits happen every day, we have to conduct business as usual. This cancellation policy allows us the time necessary to reschedule these appointments for our clients who have been placed on a wait list or for a pet who has just become ill. We truly thank you for your understanding and look forward to serving you in the future!